TERMS & CONDITIONS

We aim for the Lagom principle in all that we do. "Lagom" is a Swedish concept that translates to "just the right amount" or "not too much, not too little," emphasizing balance and moderation in all aspects of life. Help us keep the rules and regulations to a minimum by being great community stewards of the third spaces PLUNJ offers.

MEMBER BENEFITS & TERMS

Applies to All Memberships

Members found to be violating usage terms will be subject to membership suspension and/ or termination.
No minimum commitment, discontinue membership anytime.
Pricing and membership benefits exclusive to Salt Lake City location

SISU Members

25 visits per month
- PLUNJ is open 6 days a week, for an average of 24 days a month.
- Members are entitled to 25 individual session credits per month.
- Credits can be utilized to book multiple sessions in the same day (if desired).
- Credits do not roll over month-to-month, however members may utilize credits to book appointments in future months.
- Membership is non-transferrable. Credits may not be utilized for “free guests” to attend in member’s place.
$25 buddy passes
- Not currently available for online booking, contact a host via chat / phone to add up to three buddies per session.
  - To add more than 3 buddies, please use Session Buyout / Group Booking.
- Members assume responsibility for payment (see “Booking Cancellation and Rescheduling”)
- Members must accompany their guests.
Invites to exclusive events:
- member-only sessions
- unique experiences like breath-work, candlelight, sound bath sessions
- other meetups outside of PLUNJ
Virtual PLUNJ CLUB community
- Currently hosted as a private GroupMe.
- Members are invited (no obligation) to join.
Free swag
Monthly Exclusives
- Each month, we highlight a unique member gift / added benefit. These will vary but may include: free buddy passes, discounted retail store items, free swag, etc.
Membership represents over $1,000 in monthly retail value

LAGOM Members

4 visits per month
- PLUNJ is open 6 days a week, for an average of 24 days a month.
- Members are entitled to 4 individual session credits per month.
- Credits can be utilized to book multiple sessions in the same day (if desired).
- Credits do not roll over month-to-month, however members may utilize credits to book appointments in future months.
- Membership is non-transferrable. Credits may not be utilized for “free guests” to attend in a member's place.
$30 buddy passes
- Not currently available for online booking, contact a host via chat / phone to add up to three buddies.
  - To add more than 3 buddies, please use Session Buyout / Group Booking.
- Members assume responsibility for payment (see “Booking Cancellation and Resecheduling”)
- Members must accompany their guests.
Invites to exclusive events:
- member-only sessions
- unique experiences like breath-work, candlelight, sound bath sessions
- other meetups outside of PLUNJ
Virtual PLUNJ CLUB community
- Currently hosted as a private GroupMe.
- You will be invited (no obligation) to join.
Membership represents over $200 in monthly retail value

VIKRA

While designed for corporate / business users, it’s not required to purchase.
Members select a recurring dedicated, weekday session at 10:30a, 12:00p, 1:30p or 3:00p. Subject to availability.
That session will be removed from public view / booking.
A calendar invite will be sent to the primary account holder, but no individual reservations required. You and/or your guests (up to 10) show up for the session at the time already secured.
Bonus Sessions
- Because it’s a dedicated weekday, some months will have a “5th Mon” or “5th Tue”. That will be reserved and available for your usage as well.
3-month minimum commitment
Membership represents over $1000 in monthly retail value

PUNCH PASSES

These are essentially pre-paid session credits, at a discount. PLUNJ Salt Lake will offer punch passes occasionally (and for limited time purchasing) throughout the year. Subscribe to our newsletter, and follow socials, to stay informed of when available.
Transferable (can be used for anyone) credits.
Credits may be utilized to book individual sessions, or to add guests to your booking.
Credits expire 12 months after purchase.

Gift Cards:

Valid for 12 months from the date of purchase.
Non-refundable.
Can only be redeemed at the location where they were purchased.
Cannot be transferred to other locations.

CANCELLATIONS

Booking Cancellation and Rescheduling:

We aim for the Lagom principle in all that we do. "Lagom" is a Swedish concept that translates to "just the right amount" or "not too much, not too little," emphasizing balance and moderation in all aspects of life. Help us keep the rules and regulations to a minimum by being diligent in attending PLUNJ when you say you're going to!

Non-Members (General Admission):

Cancellation/reschedule before 12 hrs. of appointment – full refund.
Cancellation/reschedule within 12 hrs. of appointment – no refund.
No call/no show – no refund.

SISU Members:

Cancellation/reschedule before 12 hrs. of appointment – no penalty.
Cancellation/reschedule within 12 hrs. of appointment – $20 penalty (charged to the card on file).
No show – $20 penalty.
Unpaid penalties will result in members unable to book a session until payment is received.

LAGOM Members or Punch Pass Holders

Cancellation/reschedule before 12 hrs. of appointment – session credit refunded.
Cancellation/reschedule within 12 hrs. of appointment – loss of session credit.
No show – loss of session credit.

Buddy Pass:

Qualifying members may contact us to add discounted Buddy Passes as space is available. Member assumes responsibility for payment.
Cancellation/reschedule before 12 hrs. of appointment – no penalty.
Cancellation/reschedule within 12 hrs. of appointment – $20 penalty, per missing buddy, charged to the member's card on file.
No show – $20 penalty, per missing buddy, charged to the member's card on file.

1 Hour Group Session (up to 10 people)

Must be paid immediately, to reserve session.
Cancellation/reschedule before 24 hrs. of appointment – full refund.
Cancellation/reschedule within 24 hrs. of appointment – no refund
No show – no refund.

2 Hour Group Session (up to 15 people)

Must be paid immediately, to reserve session.
Cancellation/reschedule before 24 hrs. of appointment – full refund.
Cancellation/reschedule/ within 24 hrs. of appointment – no refund.
No show – no refund.

Membership Cancellation:

Members may cancel their membership online or in-person at any time.
To avoid being charged for the next month, members must cancel before their membership renews.
Buddy passes will end on the day of membership cancellation.

SEXUAL HARASSMENT POLICY

Zero Tolerance for Sexual Harassment

PLUNJ is committed to providing a safe and respectful environment for all our employees and customers. We will not tolerate any form of sexual harassment, including unwanted advances, requests for sexual favors, and any other verbal or physical conduct of a sexual nature.

This policy applies to all employees, customers, vendors, and anyone else who interacts with our business. We will take all complaints of sexual harassment seriously and will promptly investigate any allegations.

Definition and examples of sexual harassment:

PLUNJ similarly prohibits sexual harassment and retaliation of or against its customers, employees, contractors, volunteers, guests, vendors, etc…

Examples of conduct that violates this policy include:

Unwelcome sexual advances, flirtations, advances, leering, whistling, touching, pinching, assault, or blocking normal movement
Requests for sexual favors or demands for sexual favors in exchange for favorable treatment • obscene or vulgar gestures, posters, or comments
Sexual jokes, noises, or comments about a person’s body, sexual prowess, sexuality, sexual experience, or sexual deficiencies
Proposition or suggestive or insulting comments of a sexual nature
Conversation about one’s own or someone else’s sex life
Conduct or comments consistently targeted at only one gender, gender identity or gender expression even if the content is not sexual
Teasing or other conduct directed toward a person because of that person’s gender, gender identity, or gender expression
Sexual stereotyping

Retaliation:

Retaliation is when someone takes negative action against another person for reporting a violation of this policy, opposing practices prohibited by this policy, participating in the reporting and investigation process, or assisting in an investigation or proceeding related to a violation of this policy.

This violates our company policy and is also illegal under federal, state, and local law. Adverse conduct may include actions that discourage someone from reporting sexual harassment or retaliation, avoiding or ostracizing someone who reports sexual harassment or retaliation, using threats or intimidation to prevent someone from reporting, or denying employment benefits to someone who reports or encourages reporting of sexual harassment or retaliation.

Reporting Sexual Harassment:

If you experience or witness sexual harassment at our sauna and cold plunge studio, please report it immediately to a manager, supervisor or company employee. If you do not feel comfortable reporting to them, please contact the owner directly. You can do so at saltlakecity@plunj.co.

Investigating Sexual Harassment:

We will investigate all reports of sexual harassment promptly, thoroughly, and impartially. Our investigation will be kept confidential to the extent possible. We will interview all relevant parties and gather any evidence that can help us determine the facts.

Disciplinary Action:

If we determine that sexual harassment has occurred, we will take appropriate disciplinary action against the offending party, up to and including termination of employment or expulsion from the premises. We will also take steps to protect the complainant from any retaliation or further harassment.

Customer Protection:

We take our customers' safety seriously and will not tolerate any sexual harassment towards them. If we receive a report of sexual harassment from a customer, we will investigate it promptly and take appropriate action against the offending party, which may include barring them from the premises.

Conclusion:

Sexual harassment has no place at PLUNJ. We are committed to creating a safe and respectful environment for all our employees and customers. If you experience or witness sexual harassment, please report it to us immediately so we can investigate and take appropriate action.

This policy applies to all products, services, and websites offered by PLUNJ, as well as any companies affiliated with PLUNJ.

If you have any questions about this policy, please contact us through our website.

Payment Information

PLUNJ does not store, keep, or personally collect or retain any specific payment information.
All information is gathered, stored, and retained via a third-party payment collection service and complies with PCI and regulatory compliance.
If you have questions about how your payment information is used, please contact PLUNJ via our website.

Personal Information Collected

When you sign up for any service at PLUNJ, we collect and retain certain personal information.
This information is used for purposes such as responding to your requests, customizing future services and products for you, improving services and products, and communicating with you directly.
If you believe any inaccurate or inappropriate information has been obtained or disseminated through your use of the site, please contact us immediately.
PLUNJ only shares personal information with other companies or individuals outside of PLUNJ under limited circumstances, such as with your consent, for processing personal information on PLUNJ's behalf, to comply with applicable laws, or in the event of a merger or acquisition.
PLUNJ may also share certain pieces of aggregated, non-personal information with third parties.
Please contact PLUNJ through our website for any additional questions about the management or use of personal data.

Security

PLUNJ takes appropriate security measures to protect against unauthorized access or alteration, disclosure, or destruction of data.
Access to personal information is restricted to PLUNJ employees, contractors, and agents who need to know the information to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline if they fail to meet these obligations.
When you use PLUNJ services, we make a good faith effort to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes.

Cookies are alphanumeric identifiers that are used to transfer information between your browser and PLUNJ's servers.
We use cookies to understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.
You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly.